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terms and conditions

Quotations and charging

Quotations are valid for 30 days and are based on the required work after discussions with the client; any additional work required outside of this will be either quoted additionally or charged at our standard hourly rate, which ever is deemed more appropriate depending on the level of work required.

Payments

Unless agreed or a packaged deal, all projects require a 50% non-refundable payment before work begins and a final 50% payment is due no more then 14 days after completion of the project.
Payments made after 14 days will incur a 10% late fee charge unless prior arrangement is made.
Invoices outstanding after 30 days will accrue interest at 8% above Bank of England base rate.
Invoices outstanding after 60 days will incur a £40 debt recovery fee and be passed to a debt recovery agency if still not settled. Non payment can result in county court judgements (CCJ) being added to the clients’ credit rating.
If the client chooses to pay by cheque and the check is returned, then an additional handling cost of £40 will incur.
All payments are non-refundable and required even if deliverables are not used by client.

Timings and Delivery

Estimated timings for the project will be provided in the quotation; these are based on the time we estimate for the design/development process, including revisions, and are based on reasonable response times from the client. Failure to respond promptly may push the project delivery date back, however we will endeavour minimise this, but make no guarantee against potential delays in these cases.
All files delivered will be web ready, if there is any problem with the files supplied, you should notify See All Media immediately. We cannot be held responsible for any errors in digital file transmission that may affect the final work.
All copy should be supplied to us in a workable digital format (Microsoft Word, etc...); copy supplied in flat unworkable formats that need to be re-typed will increase production time and incur an additional charge. The client must make every reasonable effort not to infringe on other parties intellectual property and indemnify See All Media from any actions that may arise from any infringement.
Imagery supplied to us must be of an acceptable quality for web and print use, if any imagery is supplied that is below the standard we would expect we will contact the client so that suitable imagery can be substituted. If a client insists on using that imagery then See All Media can not be held responsible for the quality of the final imagery.
Clients must either be the licence owner for the imagery they wish to use, or have permission from the owner to use the image (either from the photographer or via agreement from a stock image supplier). See All Media will not be held responsible for any legal cases arising from improper use of imagery.
See All Media use stock image photography when projects require them, there are additional charges for the use and should your project require them you will be informed any additional cost that may arise before hand.
We make all efforts to check copy for errors; however, on occasion errors do make it through to final proofs. It is the client’s responsibility to check final proofs for errors.

Design & File Ownership

All preparation materials, visuals, including electronic files used to create the project, remain the property of See All Media until final approval has been made.
Upon final approval, and once any outstanding invoices have been paid, See All Media will pass ownership of the final approved designs as specified in the proposal.
This does not include any core code and concepts, which will remain the property of See All Media.
See All Media reserves the right to show any artwork and ideas created for this project in a portfolio as examples of client work.
If you are unhappy for us to use your design in portfolios and in other online galleries, please discuss this with me before proceeding with the project.

Cancellation

The client may, at any time during the project, cancel all or any portion of the project, by email, telephone or in writing, at which point See All Media will assess the position of the project and issue a revised invoice if part of the project is still going ahead or a final invoice covering works completed over and above the non refundable deposit, there will also be a cancellation fee for terminated projects and design rights will remain with See All Media.

Acceptance of Quotation and Terms and Condition

The placement of an order for design and/or any other services offered by See All Media and validated by the client, by email or in person by signing the quotation, constitutes acceptance and agreement to comply fully with all these terms and conditions and forms a Contract between the client and See All Media. The client agrees to the supply of the Services in accordance with these terms and conditions, acknowledges that it has read and understood these terms and conditions and agrees to be bound by them.

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