Quotations are valid for 30 days and are based on the required work after discussions with the client; any additional work required outside of this will be either quoted additionally or charged at our standard hourly rate, which ever is deemed more appropriate depending on the level of work required.
Unless agreed or a packaged deal, all projects require a 50% non-refundable payment before work begins and a final 50% payment is due no more then 14 days after completion of the project.
Payments made after 14 days will incur a 10% late fee charge unless prior arrangement is made.
Invoices outstanding after 30 days will accrue interest at 8% above Bank of England base rate.
Invoices outstanding after 60 days will incur a £40 debt recovery fee and be passed to a debt recovery agency if still not settled. Non payment can result in county court judgements (CCJ) being added to the clients’ credit rating.
If the client chooses to pay by cheque and the check is returned, then an additional handling cost of £40 will incur.
All payments are non-refundable and required even if deliverables are not used by client.
Estimated timings for the project will be provided in the quotation; these are based on the time we estimate for the design/development process, including revisions, and are based on reasonable response times from the client. Failure to respond promptly may push the project delivery date back, however we will endeavour minimise this, but make no guarantee against potential delays in these cases.
All files delivered will be web ready, if there is any problem with the files supplied, you should notify See All Media immediately. We cannot be held responsible for any errors in digital file transmission that may affect the final work.
All copy should be supplied to us in a workable digital format (Microsoft Word, etc...); copy supplied in flat unworkable formats that need to be re-typed will increase production time and incur an additional charge. The client must make every reasonable effort not to infringe on other parties intellectual property and indemnify See All Media from any actions that may arise from any infringement.
Imagery supplied to us must be of an acceptable quality for web and print use, if any imagery is supplied that is below the standard we would expect we will contact the client so that suitable imagery can be substituted. If a client insists on using that imagery then See All Media can not be held responsible for the quality of the final imagery.
Clients must either be the licence owner for the imagery they wish to use, or have permission from the owner to use the image (either from the photographer or via agreement from a stock image supplier). See All Media will not be held responsible for any legal cases arising from improper use of imagery.
See All Media use stock image photography when projects require them, there are additional charges for the use and should your project require them you will be informed any additional cost that may arise before hand.
We make all efforts to check copy for errors; however, on occasion errors do make it through to final proofs. It is the client’s responsibility to check final proofs for errors.
All preparation materials, visuals, including electronic files used to create the project, remain the property of See All Media until final approval has been made.
Upon final approval, and once any outstanding invoices have been paid, See All Media will pass ownership of the final approved designs as specified in the proposal.
This does not include any core code and concepts, which will remain the property of See All Media.
See All Media reserves the right to show any artwork and ideas created for this project in a portfolio as examples of client work.
If you are unhappy for us to use your design in portfolios and in other online galleries, please discuss this with me before proceeding with the project.
The client may, at any time during the project, cancel all or any portion of the project, by email, telephone or in writing, at which point See All Media will assess the position of the project and issue a revised invoice if part of the project is still going ahead or a final invoice covering works completed over and above the non refundable deposit, there will also be a cancellation fee for terminated projects and design rights will remain with See All Media.
The placement of an order for design and/or any other services offered by See All Media and validated by the client, by email or in person by signing the quotation, constitutes acceptance and agreement to comply fully with all these terms and conditions and forms a Contract between the client and See All Media. The client agrees to the supply of the Services in accordance with these terms and conditions, acknowledges that it has read and understood these terms and conditions and agrees to be bound by them.
The policies we have in place are to protect your personal information, which we store on our secured servers in the UK. By using this website you consent that all personal data you submit may be processed in the manner and for the purposes described here.
Online transactions are handled through SSL-secured servers and sensitive details such as passwords and credit card details are encrypted to reduce the risk of fraud. We strongly advise that you use hard-to-guess, unique passwords for your accounts with us to reduce the risk of fraud.
We may collect and process data about you in relation to details of transactions that you carry out through our website. When making a purchase with us we will collect information which includes your name, address, e mail address, phone number and payment information.
When you become a customer you automatically subscribe to our newsletter and we will notify you of special offers and updates to our services in the newsletter. If you prefer to opt out of non service emails, please let us know during the order process. You can also opt out at any time through our client area.
Information obtained about you will assist us in identifying any accounts you hold with us and will also assist us in improving customer care through reviewing, developing and improving the website and services. We will also use the information to notify you about changes to the website and to send service related announcements.
We may disclose your personal information to any of the following third parties:
The Data Protection Act 1998 gives you the right to access information held about you. Any access request will be subject to an administration fee of [£10] to meet our costs in providing the information requested.
Glossary of Terms
What is personal data?
What is a Data Controller?
What is a Data Processor?
A “data processor” is a person or organisation which processes personal data for the controller.
What is Data Processing?
Data processing is any operation or set of operations performed upon personal data, or sets of it, be it by automated systems or not. Examples of data processing explicitly listed in the text of the GDPR are: collection, recording, organising, structuring, storing, adapting, altering, retrieving, consulting, using, disclosing by transmission, disseminating or making available, aligning or combining, restricting, erasure or destruction.
What information do we collect about you and how?
Cookies are text files put on your computer to collect standard internet log information and visitor behaviour information. This information is then used to track visitor use of the website and to create statistical reports on website activity.
Analytics – e.g. how visitors use our website
An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. the Group does not have access to any personal identifiable information and we would never seek this information. Your IP address is logged when visiting our site, but our analytic software only uses this information to track how many visitors we have.
Internet Based Advertising
We use Linkedin, Facebook and Twitter advertising services and as such there are tracking codes installed on our website so that we can manage the effectiveness of these campaigns. We do not store any personal data within this type of tracking.
How will we use the information about you and why?
Transferring your information outside of Europe
Security precautions in place about data collected
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of extra information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and cut fraud and credit risk.
How long will we hold your data for?
What is a Subject Access Request?
Objections to processing of personal data
It is your right to lodge an objection to the processing of your personal data if you feel the “grounds relating to your particular situation” apply. The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of a legal claims.
Your Right to be Forgotten
Should you wish for us to completely delete all information that we hold about you please enquire at:
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or it’s owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it’s owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and it’s owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy url’s [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened url’s published on social media platforms by this website and it’s owners. Despite the best efforts to ensure only genuine url’s are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or implications caused by visiting any shortened links.